IT Support

Your trusted partner to support and maintain your IT infrastructure, 24/7.

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Our trusted IT support solutions provide you with the resource, expertise and peace of mind to easily respond to changing workplace dynamics and are designed to allow you to focus on your day-to-day business.

Support Overview

First time, on time, every time.

We understand the unprecedented demands managing complex modern infrastructure places on your in-house IT resources. Working as an extension to your team, we’ll help you to reduce downtime and operate smoothly.

Focus on your business
We'll take the lead on managing complex IT issues so you can stay focused on serving your customers and running your business.
Resolve issues quickly
Our monitoring systems and expertise will accelerate the problem-solving process to minimise disruption and fix complex issues faster.
Innovate with confidence
Our IT engineers, advisers and experts are always on hand to provide guidance that will help you succeed.
Learn more about our approach

Reliable, fast support, whenever you need it, 24/7

Our range of managed IT support services combine leading business applications, monitoring tools and network equipment with highly qualified IT and network support specialists. This creates a managed overlay that ensures your business-critical applications and infrastructure is operating to expected levels.

Single point of call

No matter the issue, your point of contact is always the same team, available 24/7. Our team operate to a single set of SLA's and will work meticulously to rapidly resolve your issues.

24/7 Availability

Our service desk is available 24/7/365, so if a fault emerges or if you require technical expertise, there’s always an expert available to take a call.

ITIL V3 certified

All TIEVA service desk employees work towards ITIL frameworks, ensuring the service management process is disciplined and aligned to your business needs. 

Remote network monitoring

We can provide higher-level eyes on your infrastructure by monitoring and managing your IT systems to ensure potential issues are detected and resolved before they cause disruption.

Strategical reviews and planning

Regular reviews are conducted in line with technology advances to ensure your IT is constantly aligned to your business objectives.

Global IT support for a growing brand

World-class Response
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We provided TBW solutions to address their challenges, improve their business operations and efficiency.

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IT Support Services Tailored to Your Needs.
From general advice and troubleshooting to complex problem diagnosis and resolution – we’re here to help!

Managed IT

Our managed IT support services provide the most comprehensive support and ensure all your needs and technology are covered. For a fixed monthly fee, out technical team will maintain and manage your IT infrastructure and provide support to your staff.

Co-Managed IT

TIEVA works as an extension to your in-house IT team. Our co-managed services allow you to outsource select IT services and enable you to leverage the broad range of skills and resource across our technical teams as required.

Hardware Support

Our Break-fix hardware support provides a cost-effective solution for supporting out-of-warranty and end-of-life devices to help you maximise your investment in these technologies.

Software Support

Our software experts can help you rapidly deploy new technologies and adopt the features that best achieve your business goals.

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Accreditations & Partners

We're proud to work alongside some of the biggest brands around the world.

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Our Solutions

All the services you need, delivered by our world-class team

It’s not just what we do – it’s how we do it. Our highly experienced, certified, and passionate team provide tailored end-to-end solutions to match the technical and commercial needs of each customer.