TIEVA works with customer-facing businesses across the full spectrum of retail and hospitality to unlock the full potential of technology and expedite their tech transformation journeys. By taking the time to fully comprehend the unique needs of your business, we design and deliver the essential technology services and support necessary to create the platform on which exceptional customer and employee experiences can be built. Benefits include:
TIEVA delivers world-class technology transformation and IT services for retail, hospitality and other consumer facing organisations. Taking a comprehensive approach to technology consulting, delivery, and support, we work as a seamless extension of your internal IT teams to help you achieve greater outcomes for your business. Here are just some of the key solutions we can assist you with.
Secure SD-WAN simplifies retail management across distributed locations, allowing seamless deployment of a secure, high-performance network for stores, warehouses, and headquarters. It ensures consistent, protected connectivity with robust security measures, including encryption and intrusion prevention systems.
Establish a secure and reliable network to elevate the shopping experience for customers and streamline operations for staff. Our scalable and user-friendly Wi-Fi solutions prioritise customer satisfaction, offering advanced analytics and integrated location-based services for valuable insights into customer behavior, helping to build brand loyalty and gain a competitive edge.
Contact Centre as a Service (CCaaS) has become essential for retailers, providing advanced features that enable the delivery of personalised and efficient customer experiences. Offering scalable, omnichannel customer support with cost efficiency and flexibility, ensures customers consistently receive high-quality service.
Ensure comprehensive protection for your customers' data with our end-to-end cybersecurity as a service. We safeguard data in use, in transit, and at rest, backed by robust backup, disaster recovery, and fraud prevention technologies.
When problems arise with POS hardware or software, immediate assistance is available to diagnose, fix, or replace components, minimising disruptions and enabling seamless, uninterrupted operations. This cost-effective and efficient support, helps you to maintain optimal functionality and customer service at all times.