David Craig
December 19, 2023

Unveiling the Advantages of Outsourcing IT Support

In today's dynamic business landscape, outsourcing IT support to Managed Service Providers (MSPs) has become a strategic move for organisations aiming for enhanced efficiency and security, offering a myriad of benefits.

Let's delve into the reasons and advantages, with a particular focus on the substantial cost savings and the dual impact on both technical and commercial aspects.


Technical Benefits:

  • Enhanced Efficiency: MSPs, equipped with advanced technologies and specialised expertise, guarantee streamlined operations and enhanced IT efficiency.
  • Full or Complimentary: Working as a complete outsourced service or working hand-in-hand with an existing IT team, MSP’s offer instant access to highly skilled technical engineers.
  • Ad-hoc  Support: Outsource specific short-term elements of a project or support requirement that meets your business needs.
  • Tailored: Outsource the menial time-consuming tasks that take up valuable internal IT resource detracting from critical activities. Whether infrastructure     patching, system monitoring or routine maintenance, MSPs are geared towards streamlining these activities.
  • 24/7  Support: Outsourcing IT support provides round-the-clock assistance, ensuring minimal downtime and immediate response to technical issues, boosting overall system reliability.
  • Enhanced  Security: MSPs offer improved cybersecurity measures, safeguarding organisations against evolving threats, ensuring your business is educated on the cyber-risks and how best to mitigate, enhancing your overall security posture.


Commercial Advantages:

  • Cost-Effective  Scalability: MSPs provide scalable solutions, allowing businesses to adapt their IT resources based on fluctuating commercial needs. This     scalability ensures that organisations pay for the services they require, avoiding unnecessary costs.
  • Cost Savings: Outsourcing IT support leads to significant cost savings, as organisations can leverage the expertise of an MSP without the overhead costs of hiring and training an in-house team or additional members of the existing team.
  • Employee  Satisfaction: Outsourcing IT support and choosing the right MSP can lead to significant increase in employee satisfaction, ensuring the core of your team are supported in a timely manner enabling them to focus on the task at hand, maximising return.
  • Focus on Core Competencies: By outsourcing IT tasks, organisations can redirect internal resources towards core business activities, fostering business growth and innovation.




With a strong portfolio of innovative technology solutions and a highly experienced team of IT professionals, we offer a level of detail and expertise that is hard to beat.

We have built a team of skilled experts who excel at supporting businesses with IT projects from concept to completion. Whether your IT needs are small or large, we are happy to help and can also be relied upon to deliver dependable, ongoing maintenance and support. We consistently operate to the highest standards and are quality assured by a range of independent auditors. We hold a number of ISO standardisation certifications that apply to the provision of IT equipment, support and services. These accreditations include ISO 9001, ISO 14001 and ISO 27001.

TIEVA has achieved a remarkable Net Promoter Score (NPS) with an average of 97%, solidifying our position as a world-class performer in the technology managed service space. This outstanding score surpasses industry standards, as the technology sector's average NPS is around 60, with a score above 50 considered excellent.

In addition to our exceptional NPS, TIEVA boasts an impressive 20% response rate from our valued clients. This exceeds the industry average NPS response rate, which stands at 12.4%. This high level of engagement underscores the active satisfaction and positive experiences our clients have with TIEVA’s top-tier managed services.


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