David Craig
February 24, 2023
IT Support

New Record: 98% NPS® Score reflects TIEVA’s ongoing dedication to World Class Service

A Net Promoter Score (NPS®) is a widely used metric that measures customer loyalty and satisfaction.

An NPS® Score of 70% is considered “excellent”, so achieving a score of 98% reflects the exceptionally high levels of positive customer feedback and indicates our dedication to world class IT solutions and services.


Sharon Pashley, Group Service Desk Manager, was thrilled with the score.

“In the almost 6 years I’ve worked here, I have NEVER seen this. This is testament to the hard work our service desk team put in every day. Our field engineers are the boots on the ground and the face of our business. They will go to any location at any time of the day to make sure our customers are looked after.”
Sharon Pashley
Group Service Desk Manager

Congratulations to our incredible service desk team and thank you so much for your hard work.

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